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LDAP Broker
LDAP Broker installation errors
In this topic, you will learn how to troubleshoot typical errors that happen during the installation of the Portnox™ Active Directory Broker.

Knowledge base
- Security/Architecture
- Certificates
- Licensing
- Portnox Cloud portal
- Network access
- Onboarding
- Cloud RADIUS
- Local RADIUS instances
- Local TACACS+ instances
- LDAP Broker
  - General LDAP Broker troubleshooting
    In this topic, you will learn how to troubleshoot typical problems with the operation of the Portnox™ Active Directory Broker.
  - LDAP Broker installation errors
    In this topic, you will learn how to troubleshoot typical errors that happen during the installation of the Portnox™ Active Directory Broker.
  - LDAP Broker Cloud connectivity
    In this topic, you will learn how to check if the Portnox™ LDAP Broker connects to the Portnox™ Cloud service.
  - LDAP Broker logs and events
    In this topic, you will learn where Portnox™ LDAP Broker logs are located in your file system and where you can find events related to the broker.
  - LDAP Broker service location
    In this topic, you will find where to find the Portnox™ LDAP Broker service in the Windows Services console.
  - LDAP Broker LDAP connectivity
    In this topic, you will learn how to check if the Portnox™ LDAP Broker connects correctly to your on-premises LDAP server.
  - LDAP Broker and NTLMv2
    In this topic, you will learn how to troubleshoot LDAP Broker issues related to NTLMv2 configuration, permissions, enrollment, and authentication.
  - LDAP Broker credential change
    In this topic, you will learn how to update the Portnox™ LDAP Broker configuration after you changed the access credentials to Portnox Cloud.
  - LDAP Broker certificate
    In this topic, you will learn what the LDAP Broker certificate is used for and what to do if it expires.
- AgentP
- Docker containers and VMs
- NAS devices
- Guest network (captive portal)
- Zero Trust Network Access
- Integrations
- Risk assessment/Remediation
- Fingerprinting and tracking
- Support

How to troubleshoot LDAP Broker installation errors

In this topic, you will learn how to troubleshoot typical errors that happen during the installation of the Portnox™ Active Directory Broker.

Error text: You entered the wrong Portnox™ Cloud credentials.

Verify that you are using the correct credentials
In Portnox Cloud, go to Settings > Services > GENERAL SETTINGS > Create credentials to access the Portnox Cloud service from external services > Generate Credentials, copy the credentials from the email, and use new credentials
Check the broker logs: Where to find the LDAP Broker logs and status

Error text: Something went wrong. Please try again later.

Check if the cloud servers are reachable from the broker: How to check if the LDAP Broker connects to the cloud
Check the broker logs: Where to find the LDAP Broker logs and status

In all other cases

Check the broker logs: Where to find the LDAP Broker logs and status