Home
Alerts, reporting, troubleshooting
Portnox Active Directory Broker
In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
Credential change
In this topic, you will learn how to update the Portnox™ Active Directory Broker configuration after you changed the access credentials to Portnox Cloud.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Preventive and reactive measures
  In this collection of topics, you will learn what you can do to prevent service outages and how to react if such outages happen.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Cloud RADIUS
  In this collection of topics, you will learn how to troubleshoot problems with Portnox™ Cloud RADIUS server connectivity.
- Portnox Active Directory Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ Active Directory Broker.
  - General troubleshooting
    In this topic, you will learn how to troubleshoot typical problems with the operation of the Portnox™ Active Directory Broker.
  - Logs and events
    In this topic, you will learn where Portnox™ Active Directory Broker logs are located in your file system and where you can find events related to the broker.
  - Service location
    In this topic, you will find where to find the Portnox™ Active Directory Broker service in the Windows Services console.
  - Installation errors
    In this topic, you will learn how to troubleshoot typical errors that happen during the installation of the Portnox™ Active Directory Broker.
  - Cloud connectivity
    In this topic, you will learn how to check if the Portnox™ Active Directory Broker connects to the Portnox™ Cloud service.
  - LDAP connectivity
    In this topic, you will learn how to check if the Portnox™ Active Directory Broker connects correctly to your on-premises LDAP server.
  - Credential change
    In this topic, you will learn how to update the Portnox™ Active Directory Broker configuration after you changed the access credentials to Portnox Cloud.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Guest network (captive portal)
  In this collection of topics, you will learn how to troubleshoot problems with the Portnox Cloud guest network service and its captive portal.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Conditional Access for Applications
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Conditional Access to Applications.

How to update AD Broker configuration after credential change

In this topic, you will learn how to update the Portnox™ Active Directory Broker configuration after you changed the access credentials to Portnox Cloud.

Update Cloud credentials

Open a command line window on the machine with the Active Directory Broker and run the following command:

C:\Program Files (x86)\Portnox\Centraal Active Directory Broker\ADBrokerConfigurator.exe \
-a -c new_username -s new_password

Update AD/LDAP credentials

On the machine where AD Broker is installed, open Windows Explorer and navigate to the following directory: Program Files (x86)\Portnox\Centraal Active Directory Broker.
In this directory, find the file called ADBrokerConfigurator.exe and double click on it to run the AD Broker Configurator application.
In the Portnox Directory Broker Configuration window, update the Account and Password fields as required.
Optional: Click on the Test button to test your connection.
Click on the Save button to save your new AD Broker credentials. Then, close the AD Broker Configurator application.