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Alerts, reporting, troubleshooting
Portnox Docker containers
In this collection of topics, you will learn how to troubleshoot problems with the operation of Portnox Docker containers for various services.
Firewall configuration
In this topic, you will learn how to configure your firewall to make sure that the Portnox Docker containers can communicate with Portnox Cloud.

Alerts, reporting, troubleshooting
- Portnox Cloud alerts
  In this topic, you will learn what are alerts in Portnox™ Cloud, where to find them, and how to use them effectively.
- AAA Logs
  In this topic, you will learn what are AAA logs in Portnox™ Cloud, where to find them, and how to use them effectively.
- Reporting service
  In this topic, you will learn what is the Portnox™ Cloud reporting service and how to download and/or schedule different types of reports.
- Preventive and reactive measures
  In this collection of topics, you will learn what you can do to prevent service outages and how to react if such outages happen.
- Monitoring mode
  In this collection of topics, you will learn how to use the monitoring mode to safely onboard devices without risking the loss of network access.
- Portnox Cloud onboarding
  In this collection of topics, you will learn how to troubleshoot problems with onboarding devices to a network managed by Portnox™ Cloud.
- Portnox Cloud RADIUS
  In this collection of topics, you will learn how to troubleshoot problems with Portnox™ Cloud RADIUS server connectivity.
- Portnox LDAP Broker
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ LDAP Broker.
- Portnox AgentP
  In this collection of topics, you will learn how to troubleshoot problems with the installation and operation of the Portnox™ AgentP.
- Local RADIUS/TACACS+ instances
  In this collection of topics, you will learn how to troubleshoot problems with the operation of the local RADIUS/TACACS+ instances.
- Portnox Docker containers
  In this collection of topics, you will learn how to troubleshoot problems with the operation of Portnox Docker containers for various services.
  - Collecting Docker logs for support
    In this topic, you will learn how to access and collect Portnox Docker container log files using the SSH protocol and the PuTTY application on Windows so that you can attach them to your support ticket.
  - Debug mode in Azure ACI
    In this topic, you will learn how to modify your Azure Container Instances (ACI) container creation process to enable debug mode for Portnox Docker containers.
  - Firewall configuration
    In this topic, you will learn how to configure your firewall to make sure that the Portnox Docker containers can communicate with Portnox Cloud.
- Guest network (captive portal)
  In this collection of topics, you will learn how to troubleshoot problems with the Portnox Cloud guest network service and its captive portal.
- Zero Trust Network Access
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Zero Trust Network Access.
- Integrations
  In this collection of topics, you will learn how to troubleshoot problems with Portnox Cloud integrations such as those with authentication repositories, endpoint management solutions, and more.
- Licensing
  In this collection of topics, you will learn how to troubleshoot problems with Portnox licensing.
- Offboarding
  In this collection of topics, you will find suggestions for safe offboarding if you no longer want to use Portnox Cloud services.

How to set up the firewall for Portnox Docker containers to connect to Portnox Cloud

In this topic, you will learn how to configure your firewall to make sure that the Portnox Docker containers can communicate with Portnox Cloud.

You need to open the following ports on your firewall:


IP range	Protocol	Ports	Direction
20.85.190.232/29	TCP	80, 443, 8081	Outbound
20.67.6.144/29	TCP	80, 443, 8081	Outbound
20.15.0.121/32	TCP	443	Outbound
98.71.112.122/32	TCP	443	Outbound

The configuration described above applies to all Portnox Docker containers. however, for some containers there are extra steps needed:

Local RADIUS (what is it?): how to configure the firewall
Local TACACS (what is it?): how to configure the firewall

For all the other Docker containers, the configuration described in this topic is sufficient: