Integrate PagerDuty with Zero Trust Network Access

In this topic, you will find general instructions on how to integrate PagerDuty with Portnox™ Zero Trust Network Access.

Note:
SAML SSO integration is available in PagerDuty in the Professional Plan and higher tiers. It is not available in the Free Plan.

Create a Portnox Cloud application configuration

In this step, you will create a configuration in Portnox Cloud that will contain all the information necessary to integrate with PagerDuty.

  1. In a new tab of your browser, open your Portnox Cloud account by accessing the following URL: https://clear.portnox.com/

    From now on, we will call this tab the Portnox tab.

  2. In the Cloud portal top menu, click on the Zero Trust Resources option.

  3. On the Resources screen, click on the Create resource button.

    1. In the What type of resource is this? section, select the SSO web application option.
    2. In the Authentication protocol section, select the SAML option.
    3. Click on the Next button.

  4. Optional: If you have more than one SAML identity provider configured, select the identity provider in the Select an identity provider to use for this resource section.
  5. In the Resource details section, enter a Resource name and optionally a Description.

    In this example, we used the name PagerDuty for the new application configuration but you can use any name you like.

  6. Keep this browser tab open. You will need it later.

Open your PagerDuty single sign-on account settings

In this section, you will access your PagerDuty single sign-on account settings pane.

  1. In another tab of your browser, open your PagerDuty tenant by accessing the following URL: https://your_tenant.pagerduty.com, substituting your_tenant with your PagerDuty tenant name.

    From now on, we will call this tab the PagerDuty tab.

  2. In the top-right corner, click on your user icon to open the menu, and then select the Account Settings option.

  3. In the Account Settings pane, click on the Single Sign-on tab, and then click on the SAML tile.

Copy configuration values from the Portnox tab to the PagerDuty tab

In this section, you will copy the values displayed by Portnox Cloud and paste them in the relevant fields in the PagerDuty SAML setup section.

  1. In the Portnox tab, in the Service details section, click on the  ⧉  icon next to the Sign-In URL / SSO URL field to copy the value.

  2. In the PagerDuty tab, click on the empty field next to the Login URL label and paste the value copied from Portnox Cloud.

  3. In the Portnox tab, in the Certificates > Signing certificates section, click on the  ⋮  icon next to the Active certificate and select the Copy certificate option to copy the certificate.

  4. In the PagerDuty tab, click on the empty field next to the X.509 Certificate label and paste the value copied from Portnox Cloud.

Enter configuration values in the Portnox tab

In this section, you will enter configuration values in the relevant fields in Portnox Cloud.

  1. In the Portnox tab, in the Resource properties section, click on the empty field under the Entity ID / Service Provider Entity URL heading and enter the following value: https://your_tenant.pagerduty.com, substituting your_tenant with your PagerDuty tenant name.

  2. In the Portnox tab, in the Resource properties section, click on the empty field under the Assertion Consumer Service (ACS) URL / Reply URL heading and enter the following value: https://your_tenant.pagerduty.com/sso/saml/consume, substituting your_tenant with your PagerDuty tenant name.

Finalize the configuration

In this section, you will finalize the configuration in Portnox Cloud and PagerDuty.

  1. Finalize the configuration in the Portnox tab.
    1. Optional: Click on the Next button, and in the Policy enforcement section, in the Device risk assessment section, change the setting to Override with custom policy and then select a risk assessment policy if you want to assess risk with this application using a custom risk assessment policy, and in the Access control section, change the setting to Override with custom policy and then select an access control policy if you want to control access to this application using a custom access control policy.
    2. Scroll all the way down to the end of the page, and then click on the Add resource button.

  2. Finalize the configuration in the PagerDuty tab.
    1. If you tested the configuration and are sure everything is working, deactivate the Allow username/password login switch.

      Note:
      We recommend to first test the integration in another browser window before making this change. Otherwise, if there are problems with the integration, you will be unable to log in using your administrator account.
    2. Click on the Save Changes button.

Result: You have configured PagerDuty to be accessible using Portnox Zero Trust Network Access.