Integrate Zendesk with Zero Trust Network Access

In this topic, you will find general instructions on how to integrate Zendesk with Portnox™ Zero Trust Network Access.

Create a Portnox Cloud application configuration

In this step, you will create a configuration in Portnox Cloud that will contain all the information necessary to integrate with Zendesk.

  1. In a new tab of your browser, open your Portnox Cloud account by accessing the following URL: https://clear.portnox.com/

    From now on, we will call this tab the Portnox tab.

  2. In the Cloud portal top menu, click on the Zero Trust Resources option.

  3. On the Resources screen, click on the Create resource button.

    1. In the What type of resource is this? section, select the SSO web application option.
    2. In the Authentication protocol section, select the SAML option.
    3. Click on the Next button.

  4. Optional: If you have more than one SAML identity provider configured, select the identity provider in the Select an identity provider to use for this resource section.
  5. In the Resource details section, enter a Resource name and optionally a Description.

    In this example, we used the name Zendesk for the new application configuration but you can use any name you like.

  6. Keep this browser tab open. You will need it later.

Open your Zendesk SAML SSO settings

In this section, you will access your Zendesk administrative interface and find the SAML single sign-on (SSO) settings.

  1. In another tab of your browser, open your Zendesk web interface by accessing the following URL: https://your_tenant.zendesk.com/, substituting your_tenant with your Zendesk tenant name.

    From now on, we will call this tab the Zendesk tab.

  2. In the left-hand side menu, click on the  ⚙  icon to access the settings pane.

  3. In the settings pane, click on the Go to Admin Center link in the notification displayed in the top part of the page.

    Note:
    A new browser tab will open showing the Admin Center
  4. In the left-hand side menu, click on the Account option to expand the section, and then click on the Security > Single sign-on option.

  5. In the Single sign-on pane, click on the Create SSO configuration button and then select the SAML option.

  6. In the Create SAML configuration pane, in the Configuration name field, enter the name for this configuration.

    In this example, we used the name Portnox Conditional Access but you can use any name you like.

Copy configuration values from the Portnox tab to the Zendesk tab

In this section, you will copy the values displayed by Portnox Cloud and paste them in the relevant fields in the Zendesk SAML SSO setup section.

  1. In the Portnox tab, in the Service details section, click on the  ⧉  icon next to the Sign-In URL / SSO URL field to copy the value.

  2. In the Zendesk tab, click on the empty field next to the SAML SSO URL label and paste the value copied from Portnox Cloud.

  3. In the Portnox tab, in the Certificates > Signing certificates section, click on the  ⋮  icon next to the Active certificate and select the Download certificate option to download the certificate to the local drive.

  4. Open the certificate in your operating system. Then, find and copy its thumbprint value.

    For example:

    • In Windows:

      1. Double-click on the downloaded certificate file and click on the Open button.

      2. In the Certificate window, go to the Details tab, scroll down the list to see the Thumbprint entry, click on it, and then double-click on the value in the field below and press the key combination CTRL + C to copy the value to the clipboard.

    • In macOS:

      1. Double-click on the downloaded certificate file and click on the View Certificates button.

      2. Click on the Details label to show certificate details.

      3. Scroll down to the Fingerprints section, mark the value of the SHA-1 field, and press the key combination Command + C to copy the value to the clipboard.

  5. In the Zendesk tab, click on the empty field next to the Certificate fingerprint label and paste the value copied from the operating system.

Set up configuration values in the Portnox tab

In this section, you will enter standard Zendesk SSO identifiers in the relevant fields in Portnox Cloud.

  1. In the Portnox tab, in the Resource properties section, click on the empty field under the Entity ID / Service Provider Entity URL heading and paste the following value: https://your_company.zendesk.com, where your_company is your tenant name.

  2. In the Portnox tab, in the Resource properties section, click on the empty field under the Assertion Consumer Service (ACS) URL / Reply URL heading and paste the following value: https://your_company.zendesk.com/access/saml, where your_company is your tenant name.

Finalize the configuration

In this section, you will finalize the configuration in Portnox Cloud and Zendesk.

  1. Finalize the configuration in the Portnox tab.
    1. Optional: Click on the Next button, and in the Policy enforcement section, in the Device risk assessment section, change the setting to Override with custom policy and then select a risk assessment policy if you want to assess risk with this application using a custom risk assessment policy, and in the Access control section, change the setting to Override with custom policy and then select an access control policy if you want to control access to this application using a custom access control policy.
    2. Scroll all the way down to the end of the page, and then click on the Add resource button.

  2. Finalize the configuration in the Zendesk tab.
    1. Optional: Activate the Show button when users sign in checkbox, and in the Button name field, enter the text to appear on the login button.

      In this example, we used the name Conditional Access but you can use any name that will be best for your users, for example, your organization name.
    2. Click on the Save button.

    3. In the left-hand side menu, in the expanded Account section, click on the Security > Team member authentication option.

    4. In the Team member authentication pane, activate the External authentication checkbox, select the Single sign-on (SSO) option, and then activate the checkbox next to the name of your SSO configuration. Then, click on the Save button below.

Result: You have configured Zendesk to be accessible using Portnox Zero Trust Network Access.